Frequently Asked Questions

Everything you need to know about your Foot Locker experience.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days. We also offer expedited and next-day shipping options for those who need their kicks faster.

What is your return policy?

We offer a 45-day return policy on all unworn items in their original packaging. You can return products either by mail or at any Foot Locker store location.

Are the sneakers sold on your site authentic?

Yes, every product sold on Foot Locker is 100% authentic. We source our inventory directly from brands like Nike, Jordan, Adidas, and New Balance.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your status directly through the 'Order Status' link in our website footer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

What is the FLX Rewards program?

FLX Rewards is our loyalty program that allows you to earn points on every purchase, get free shipping with no minimum, and gain access to exclusive sneaker launches.